Tailored Gents, Tots, 'N Paws - No Return Policy

At Tailored Gents, Tots, 'N Paws, we take pride in delivering high-quality, tailor-made products for our customers. To maintain the quality of our products and provide the best value to our shoppers, we have a strict "No Return Policy" in place, except in cases where the item is broken or doesn't work as intended.

Return Policy Overview:

1. Returns for Broken or Non-Functional Items Only: We will accept returns only for items that arrive in a broken or non-functional condition. If your product is damaged or does not work as described, please contact our customer support team within 15 days of receiving the item to initiate the return process.
2. Contact Customer Support: To request a return for a broken or non-functional item, please contact our customer support team via email at info@tailoredgentstotsnpaws.com. Our dedicated team will guide you through the return process and provide further instructions.

Conditions for Returns:

• The item must be in its original packaging with all accessories, manuals, and tags included.
• The request for a return due to a broken or non-functional item must be made within 15 days of receiving the product.
• We may require photographic evidence of the damage or non-functionality to process your return request.

Non-Returnable Items:

Please note that we do not accept returns for any reason other than a broken or non-functional item. This includes but is not limited to, changes of mind, sizing issues, or aesthetic preferences. We encourage customers to carefully review product details and sizing information before making a purchase.

Refund Process:

Upon receiving your return request and verifying the issue, we will process a refund or send a replacement item, depending on product availability and your preference. Refunds will be issued to the original payment method used during the purchase.

Customer Satisfaction:

At Tailored Gents, Tots, 'N Paws, customer satisfaction is of utmost importance to us. If you have any questions or concerns about our products or our return policy, please don't hesitate to reach out to our friendly customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable.